Take comfort in Jay-Be free Guarantee
Thank you for purchasing a Jay-Be Sleep Smart Product. We hope you will enjoy your new product for many years to come! To register your Free Guarantee we’d appreciate it if you could just take a few moments to complete the form below. We will email a receipt to you upon completion.
Please hold on to your receipt as a legitimate proof of purchase. Not having your receipt may invalidate your guarantee.
Frequently Asked Questions
We are acting as a re-seller of Jay-Be products, in order to make the claim in the future after you register your guarantee please follow the steps below:
To make a claim, simply contact Jay-Be in-house UK Customer Service team directly by either emailing [email protected] or calling on +44 (0)1924 666 633
Phone lines are open Mon-Thurs 9.00am to 5.00pm and 9.00am to 4.00pm on Friday.
Yes. It is important that prompt notification is given of any claims to avoid minor problems becoming major ones. Jay-Be reserves the right to inspect a product before a guarantee claim is authorised.
Subject to this Jay-Be may either repair the product or supply a full replacement. If an identical replacement is no longer possible, Jay-Be will supply a comparable product of similar value as the defective product
Your free guarantee covers the cost of replacement parts or product and labour where the product is faulty because of a manufacturing defect.
Our aim is to ensure that you are completely happy with your product so if you believe something is not as it should be, please let us know as soon as possible and we will do our best to address your concern.
Examples of these include:
- Defects which have resulted from misuse.
- Defects caused by normal wear and tear, including de-colouration, insects, fungus, wet or dry rot, rusting and scratching.
- Defects caused by ignoring the manufacturer’s recommendations for cleaning.
- Defects caused because the product has being used for purposes other than for normal domestic use.
- Damage caused by extreme external impacts such as flood or fire. Loss or damage to any property, expenses or any consequential loss.
The free guarantee is only valid in the country where the product was purchased. However, if you want to discuss this Jay-Be will always do best to assist you with your claim in whichever country you are now resident.
For further information please call Jay-Be in-house UK Customer Service team on +44 (0)1924 666 633 (Option 1). Phone lines are open Mon-Thurs 9.00am to 5.00pm and 9.00am to 4.00pm on Friday
- Folding bed frame – Lifetime guarantee
- Folding bed frame when used in contract environments – 5 Year guarantee
- Folding bed mattress – 1 Year
- Storage Covers – 1 Year
- Mattress Protector – 1 Year
- Sofa/Sofa bed frame – Lifetime guarantee
- Sofa/Sofa bed seat and back cushions – 5 Years
- Sofa bed mattress, ‘Retro type’ roll-out bed mechanism – 5 Years
- Sofa bed mattress, 3-fold bed mechanism – 1 Year
- Children’s mattress – 5 Years