Who we are
Foldingbeds.co.uk is the trading name of Foxmex Ltd (“we” or “us”).
At foldingbeds.co.uk we are fully committed to respecting and protecting your privacy. We will always endeavour to use your personal data responsibly and will only contact you when we believe our communications will benefit you.
The information we collect and hold about you is handled securely, lawfully and in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR) 2018.
Please read this policy thoroughly as it sets out to explain the type of data we collect, how we use it, how we store it, who we share it with and the rights to which you are entitled. Remember, you always have the option to ask for what information we have about you at any time.
What information we may collect and hold
The information we collect and hold is for the purposes of fulfilling our obligations to you, improving our services and ensuring your experience with us is the best it can be.
Information we collect and hold that you share with us
If you have purchased a product from foldingbeds.co.uk website we will retain your contact details including title, name, address, email address, product purchased, date of purchase.
If you have contacted us with a general product query, we will retain any data you have provided to us. This may include your title, name, address, telephone number, email address and other information obtained during our communication.
If you have subscribed to receive our email newsletters we will hold your name and email address. To unsubscribe from our mailing list simply click on the unsubscribe link located at the bottom of any marketing email and you will be opted out of all email marketing communications. Alternatively, you can email [email protected] with “Unsubscribe” in the subject field and your name and surname in the content of the email.
If you prefer to write to us instead, please use the following address:
20-22 Wenclock Road
Please note: we do not retain or hold credit/debit card processing details and only process card payments directly with our payments’ service provider through encrypted methods.
Information we collect and hold from Cookies
A cookie is a small text file that is stored on your computer by a website to remember certain information. Cookies can be used for many purposes, some of which are essential to the way our website works.
Cookies cannot read information stored on the hard drive of your computer. They cannot be used to spread viruses, cannot access your email address and will only transfer data which you have disclosed to the website. This information is not linked to any of your personal details and cannot be used to identify you.
The information we may collect includes the URL you came from, the way in which you navigate our website, the pages you visited, the time you spent on our website, Cookie ID and IP address.
How we use your information that we collect and store
The personal information we collect and store is for the purposes of fulfilling our obligations to you, improving our products and services and ensuring your experience with us is the best it can be.
Use of information you share with us
To communicate with you and provide service and support for our products. To communicate new products and services to you and assist with disputes or claims. To detect and prevent fraud and ensure we comply with our legal obligations. To process your order and track your delivery.
To tailor product recommendations and marketing communications (e.g. promotions and special offers). We do this to ensure our communications are relevant and most likely to meet your requirements. Under the Data Protection Legislation, this qualifies as profiling. If you do not wish us to use your data for this purpose, email us at [email protected] or write to us:
20-22 Wenclock Road
We may use your contact details to ask you if you would like to leave feedback on our service and experience on our website for our continued improvement and marketing purposes.
Use of information from Cookies
Who do we share your information with and why?
For your peace of mind, foldingbeds.co.uk does not sell your personal information.
Justification for collecting, using and storing your personal information
Laws about personal data vary from country to country and as a UK based business we are required by the EU data protection laws to have a legal basis or lawful ground for handling personal information.
This means that we must have a legal justification for processing, storing and sometimes sharing your personal information. In the main, we use the data which you provide to deliver the products and services that you have ordered or requested from us.
Beyond using your personal information to deliver these core services, sometimes we use your personal data for beneficial but non-essential purposes. This is known as legitimate interest which may include but is not limited to analysing consumer activity on our website.
How long do we keep your personal information
We will hold your data indefinitely unless you contact us to specifically request that your data is deleted. Please refer to our Your Rights section of this policy for instructions on how to request deletion of your data.
You have the right to access any personal information you have supplied to us. In accordance with Data Protection Act 1998, for your protection we may ask for proof of your identity before allowing access to your personal information.
If you would like to stop all unsolicited postal communications, we advise that you register with the Mailing Preference Service (MPS). MPS is a free service set up in 1983 and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office (ICO).
You have the right to access the personal information we hold about you in accordance with this policy by emailing us at [email protected] or in writing by sending your request to the following address:
20-22 Wenclock Road
Updating your record
If you would like us to update your record you can ask us to amend your details by p emailing us at [email protected] or in writing by sending your request to the following address:
20-22 Wenclock Road
You have the right to request your data be Deleted completely by Foldingbeds.co.uk,
You can ask us to update your record so you are opted out from marketing communications; by doing so we would not delete your details but we can ensure that we do not mail you any marketing information.
If you wish for your account to be Deleted, please email us at [email protected] Please include “Delete My Record” in the email subject and include your name and address in the email message. Alternatively, you can write to us to the following address:
20-22 Wenclock Road
Your personal information may be transferred to third parties on occasions such as:
- If we are discussing selling or transferring part or all our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality
- If we are reorganised or sold – customer information may be transferred to a buyer who can then continue to provide services to you
- If we are defending a legal claim – your information may be transferred as required in connection with defending such claim
- If we are required by law, obligated under any regulatory code or practice, or if we are asked by any public or regulatory authority such as the Police – we will disclose our customer’s information in accordance with GDPR